The XDguys Super Store offers the following Returns Policy:

If you are not satisfied, we are not satisfied! We accept returns up to 30 days provided the item is in resalable condition with original packaging; at our sole discretion. We are not able to accept returns on special order parts unless defective. Some of our products carry lifetime warranties through Springfield Armory or our other vendors. We are always willing to facilitate your warranty returns and repairs. Contact us for further information or questions.
Bottom line: Your satisfaction is our priority.

Policy regarding shipping insurance claims:

If an item is lost/stolen/damaged or never arrives, XDguys, LLC will initiate a claim with the proper shipper. Due to U.S. Postal regulations, the customer may be required to take the damaged packaging into a local post office for inspection. If the item is claimed lost, the customer may be required to notify their local post office so the original claim, made by XDguys, LLC can be substantiated. If the item(s) was sent via U.S. Postal Service and the claim is over $49, there may be a 21 to 30 day wait for a refund. It is up to the sole discretion of the XDguys, LLC whether or not we will process your refund before we get reimbursed by the shipper. This depends on the circumstances of each occurrence. Again, the XDguys desires 100% satisfaction, so we will work with you if you work with us!
Please keep your packaging if there is damage; otherwise, we may NOT be able to make a claim.

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