REFUND POLICY is as follows. For CPO Services, a refund will be given prior to 14 days of the class less a $35 cancellation fee and a 5 percent credit card charge. No refund will be given in the two week period before the start of the class. For products, refunds will be given on unopened returned merchandise within 30 days of purchase minus a 15 percent restocking. Shipping fees are not refundable.

REGISTRATION: All students must be registered and paid prior to the class. Registration can be made by phone, mail or internet. Walk-ins are not accepted.

PAYMENT: We accept check/money order/purchase in the mail. We accept credit cards over the phone or at our website www.pooloperationmanagement.com. Payments must be paid prior to class. We do not bill.

CPO CREDIT: You may obtain credit for you payment to attend a class one calendar year from your scheduled class date by calling the office prior to your class. A transfer fee will apply.  If you do not call or call after the class, no credit is available.

BOOK POLICY: Books are only shipped to the home address. If you want the materials shipped to the business address and they are lost, a new book must be purchased. Books will not be sent during the late period, which is the two weeks before the start of the class.

RETEST POLICY: Any student who has taken the course with our company and does not pass the exam is extended a discounted retest fee. To retest, you must call the office.

CREDIT CARDS: You need to put the billing addess for the credit card in the billing information fields. Also, the security number from the card must match. If these things do not match, your credit card will be declined. However, it is possible evern if your credit card is declined that a hold may be placed on your card. If this does happen, the hold will be released anywhere from 1-5 days, depending on your credit card companies policies.

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