Frequently Asked Questions
Customer Service Numbers:
888-272-6972
713-849-9335
Q: How can I view the status of my order?
A: Go to the Customer Service Information page and enter your confirmation number. This page will list the status of your order or call our Houston office at 888-272-6972 OR 713-849-9335 or email webstore@motherwise.org.
Q: How are shipping costs calculated?
A: We have 3 basic shipping zones; U.S.A., Canada and all other International Countries. Our costs are calculated using United States Postal Rates (USPS) and United Postal Service (UPS) rates. Rates are applied to books in increments of 5. In the U.S.A., our standard shipping (6-14 day delivery) is generally done via USPS and our express shipping (2-5 day delivery) is generally done via UPS. If you require next day delivery, please call our main Houston office to arrange the shipment.
Q: How long does it take to ship to Australia?
A: We ship to Australia via the postal service and orders take approximately 14 days from the shipping day.
Q. What is Local Pick-Up?
A: Local pick-up is available to customers who are able to physically pick up book/product orders from designated distribution points. Our main N. America distribution center is located in Houston, Texas. Individuals are welcome to pick up orders at the center.
Our Houston distribution hours are Monday - Friday: 9:00 - 5:00 p.m. from August 15th - May 31st. Our office is closed on Fridays during the summer months of June, July and Aug 1-15.
Local pick-up is available in Hong Kong and Perth, Australia. Arrangements must be made with the respective contact individuals in these areas prior to selecting this shipping option. The contact information for each of these centers is located under the International Tab on our MotherWise homepage or my clicking this link: International Contacts
Please make arrangements for Local pick-up with the respective local contact prior to making this selection as delays may result if the local office is unaware of the impending processing of your order
Q. How long does is take to ship my order?
A: All orders are shipped within 48 hours of receipt of the order (excluding Sat. & Sun.) and most are shipped the same day the order is placed. We will notify you by email or phone if a shipping delay is expected. Please don't hesistate to call our office with any questions or inquiries.
Q.Are there any discounts available?
A: Yes. We offer discounts on orders over 100 books, PWOC and Pregancy Center discounts as well as missionary discounts. Please call our office for more details.
